ACWUA is organizing a 2-Days Training on:

Water Utility Leadership Empowerment Capacity Building Program, on 22 & 23 March, 2017 in Amman, Jordan

ACWUA is offering a training program that aims to empower water utility managers in the region. It aims to build managers’ knowledge in managing water utilities to achieve their strategic objectives, improve performance, enhance customer satisfaction and target financial sustainability.

The program will be consisted of three main modules.

o   Management and service contracts, Micro PSP (outsourcing activities), build-operate-transfer (BOT), and Performance Based Contracts (PBCs)

o   Risk identification, mitigation and allocation

o   Financing modalities – public and private funds

o   Procurement methods

o   Monitoring and regulating private sector operations

o   Utility Business Planning

o   Improved financial performance and cost recovery for utilities

o   Initial Utility Assessment

o   Utility Operations Tools (HR, ERP, Governance, communication, CRM, O&M Systems)

o   Civil Society and Public Engagement Methodology


Training fees:

$250 US Dollars - for Arab Water Week participants 

$400 US Dollars - for Non-Arab Water Week participants


For applications or enquiries, please contact: [email protected]

Location and Venue

area full of great hotels and restaurants.

This stunning conference center is uniquely located at the lowest point on earth on the shores of the Dead Sea in Jordan.
The Kempinski Hotel Ishtar is situated among famous attractions such as Mount Nebo, the Baptism site, Madaba and the Mujib Nature Reserve.


Kempinski Hotel Ishtar

This 5 star luxury hotel is situated on the edge of the famous salt lake - the lowest point on earth - and provides uninterrupted views across the vast sea towards the west bank and access to some of the most beautiful scenery in the world, including religious sites and majestic countryside.

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