ACWUA is organizing a 2-Days Training on:

Water Utility Leadership Empowerment Capacity Building Program, on 22 & 23 March, 2017 in Amman, Jordan

ACWUA is offering a training program that aims to empower water utility managers in the region. It aims to build managers’ knowledge in managing water utilities to achieve their strategic objectives, improve performance, enhance customer satisfaction and target financial sustainability.

The program will be consisted of three main modules.

o   Management and service contracts, Micro PSP (outsourcing activities), build-operate-transfer (BOT), and Performance Based Contracts (PBCs)

o   Risk identification, mitigation and allocation

o   Financing modalities – public and private funds

o   Procurement methods

o   Monitoring and regulating private sector operations

o   Utility Business Planning

o   Improved financial performance and cost recovery for utilities

o   Initial Utility Assessment

o   Utility Operations Tools (HR, ERP, Governance, communication, CRM, O&M Systems)

o   Civil Society and Public Engagement Methodology


Training fees:

$250 US Dollars - for Arab Water Week participants 

$400 US Dollars - for Non-Arab Water Week participants


For applications or enquiries, please contact: [email protected]

Location and Venue

area full of great hotels and restaurants.

This stunning conference center is uniquely located at the lowest point on Earth and on the shores of the Dead Sea in Jordan, our convention centre is near Mount Nebo, Madaba and the Mujib Nature Reserve. We're only a 65-km drive from Queen Alia International Airport. Host your next meeting, event or wedding in this spectacularly designed venue with modern technology while staying at the adjacent Hilton Dead Sea Resort & Spa.
King Hussein Bin Talal Convention Centre Managed by Hilton


King Hussein Bin Talal Convention Centre Managed by Hilton

Arab Countries Water Utilities Association (ACWUA),

Umm Umarah Street 19 A, Alrasheed Area, P.O. Box 962449, Amman 11196, Jordan

Phone: +962 6 5161700,

Fax: +962 6 5161800

E-Mail: [email protected]