Eng. Tahani Jabasini joined the Water Authority of Jordan in 2007; she is the director of Institutional Performance Development and Training in the Water Authority of Jordan, where Eng . Tahani is working on capacity building, training and development of WAJ employees; through assessing the training needs for employees, and analyzing the gaps they have in their competencies then preparing and deploying training plans to bridge those gaps accordingly.
With her certification as an EFQM assessor and her degree in Industrial Engineering, she led the Water Authority to achieve King Abdallah the Second Award for Excellence in 2016, as she is responsible for improving performance through adopting better management systems, developing strategic plans and action plans for different directorates monitoring and evaluation of the progress of those plans, then taking necessary measures to achieve the planed targets. She is also working with her team to study WAJ processes and to take the necessary measures to improve and reengineer those processes to provide better services for customers, then performing studies to measure customer satisfaction and taking necessary actions for better customer perception.